Frequently Asked Questions
Everything you need to know about our luxury scents and services.
Are your fragrances 100% authentic?
Yes, all fragrances sold on AuraFragrance are 100% authentic and sourced directly from authorized distributors or the original manufacturers.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout.
What is your return policy?
We accept returns on unopened and unused products in their original packaging within 30 days of purchase. For hygiene reasons, opened fragrances cannot be returned.
Do you offer samples or decants?
Currently, we focus on full-sized retail bottles. However, we occasionally include complimentary samples with qualifying orders.
How should I store my perfume to ensure it lasts?
To preserve the scent profile, store your bottles in a cool, dark place away from direct sunlight and humidity, such as a bedroom drawer or cabinet.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.